Refund Policy

What happens if a Longleaf product is not right for you.

Effective 22 August 2026 · Version 1.0

Thirty days, no argument. If a Longleaf product we sold you directly does not do what we said it would, write to us within 30 days of purchase and we will refund it. We would rather have an honest customer who moves on than an unhappy one who stays.

Bought directly from Longleaf

Window: 30 days from the date of purchase.
How: email [email protected] with your order details and one line about what went wrong. The reason helps us fix the product. It is not a hurdle you have to clear.
Turnaround: we approve or reply with a question within 3 business days. Approved refunds are returned by the original payment method, and typically appear within 5 to 10 business days depending on your bank.
After a refund: the license ends and any license key is deactivated. Files you already created remain yours and stay on your own device.

Bought through the Apple App Store

Apple handles those payments, so Apple handles those refunds. Request one through Apple at reportaproblem.apple.com or through your purchase history. We cannot issue a refund for an App Store purchase, but if something is broken, tell us anyway at [email protected] so we can fix it.

Subscriptions

If you hold a subscription with us, you may cancel at any time. Cancelling stops the next renewal and keeps your access through the end of the period you already paid for. We do not prorate a partial period, and we do not bill you again after you cancel.

What is not refundable

Custom work or configuration already performed at your request, unless we agreed otherwise in writing before we started.
Requests made after the 30 day window, although you are always welcome to ask. We read every one.

Contact

Longleaf Software
[email protected]